Shipping Policy

At Petzy, we are committed to delivering your pet’s favourite products safely and conveniently. We carefully process every order to ensure your items arrive in great condition.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Delivery times may vary depending on your location and shipping method. Estimated delivery times are:

• United Kingdom: 5–10 business days

• United States: 7–15 business days

• International Orders: 10–20 business days

Please note that delivery times may be affected by factors outside of our control, including weather delays, customs processing, and shipping carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details. From time to time, Petzy may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor your delivery progress.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team. We will investigate the issue and help provide a solution.

Incorrect Address

Please ensure all shipping information is correct before completing your purchase. Petzy is not responsible for delays or lost packages caused by incorrect delivery details provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team. We are always happy to help.

Thank you for choosing Petzy — making pets happier, one delivery at a time.