Frequently Asked Questions

1. What products does Petzy offer?
Petzy offers a wide range of pet essentials, including toys, feeding accessories, grooming supplies, and comfort products for dogs and cats.

2. How long does shipping take?
Shipping times vary depending on your location. Most orders are delivered within 5–12 business days.

3. Do you offer free shipping?
Yes! We offer free shipping on selected orders and promotions throughout the year.

4. Can I track my order?
Absolutely. Once your order has been shipped, you'll receive a tracking number via email.

5. What is your return policy?
We accept returns on eligible items within 30 days of delivery. Please visit our Return Policy page for more details.

6. How can I contact customer support?
You can reach our support team through our Contact Us page or by emailing us directly.

7. Are your products safe for pets?
Yes, all of our products are carefully selected to meet quality and safety standards for your pets.

8. Which pets do you cater to?
Petzy currently offers products for dogs and cats, with more exciting pet categories coming soon!