Return & Refund Policy

At Petzy, we want every pet and pet owner to be happy with their purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

To start a return, please contact our support team with your order number and details about the item you would like to return.

Non-Returnable Items

For hygiene and safety reasons, certain pet products may not be eligible for returns, including used grooming items, opened food products, and personalised pet items.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to resolve the issue and provide a replacement or refund where applicable.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact our support team. We are always happy to help you and your furry friends.